Fire Equipment Maintenance - Frequently Asked Questions about The Agreement
Fire Equipment Maintenance (FEM) is delivered by 300 FEM brigades across outer-metro and rural areas of Victoria. Our brigades offer a fully accredited and professional service to your business.
Who is the agreement between?
How long is this agreement for?
Where does the local volunteer brigade fit in?
What are the payment terms?
How much paperwork is there?
How does the system work?
What do I (business owner) do if I dispute the account?
If I lose my copies of the paperwork can I get duplicates? How?
Can I pay with cash or cheque on delivery?
Can I pay with credit card?
Can I pay by EFTPOS?
How do I contact your accounts department?
Why do I have to pay twice a year if I never use the equipment?
How much will this cost me?
When do your prices go up?
What do I do if I'm unhappy with the service I receive?
Who is the agreement between?
CFA F.E.M. Fire Equipment Maintenance and client.
How long is this agreement for?
It stays in place until either CFA or the business cancels the service (in writing).
Where does the local volunteer brigade fit in?
The local volunteer brigade arranges the delivery of FEM services in their brigade area. The brigades benefit financially from the FEM work done in their area.
A very important aspect is the relationship of the brigade to its community, and understanding the risks and issues the brigade may confront in an emergency. FEM helps this understanding.
What are the payment terms?
Payment is required 30 days from the date of the invoice.
How much paperwork is there?
Apart from the agreement, the business receives a copy of the completed signed worksheet, an invoice after a service or inspection and a monthly statement.
How does the system work?
When a business is signed up the owner will agree with the brigade representative when the services start. After that the service technician will arrive in line with the agreed cycle. When the work is completed, the worksheet is signed by the owner (or representative) and the service technician. The business retains a copy and a copy goes to the Fire Equipment Maintenance Office to invoice the business for the services provided.
What do I (business owner) do if I dispute the account?
Contact your local brigade representative or ring our Client Service Office on 1300 36 36
61. Either way we listen to your concerns and will respond promptly.
If I lose my copies of the paperwork can I get duplicates? How?
Yes. Duplicate copies of the work sheet can be obtained from you local brigade or from the Client Service Office. Duplicate copies of invoices or statements can be obtained from the Fire Equipment Maintenance Office by phoning 1300 36 36 61 or via email at femaccounts@cfa.vic.gov.au
Can I pay with cash or cheque on delivery?
Yes.
Can I pay with credit card?
No, not at present. We are currently investigating this option.
Can I pay by EFTPOS?
Yes. Please pay to account number 063 225 1018 1763 and be sure to reference your invoice or account number.
How do I contact your accounts department?
FEM Client Service Office can be contacted on 1300 36 36 61 or 5440 6444 or via email at femaccounts@cfa.vic.gov.au
Why do I have to pay twice a year if I never use the equipment?
The Australian Standard, which governs the maintenance of portable fire equipment, specifies an annual and a six monthly service visit, the customer is charged for each of these service visits.
How much will this cost me?
That depends on how much portable fire equipment you have. Your local brigade representative can give you a reliable quote for a routine inspection however fire equipment like any hardware will have variable costs in service depending on what needs to be done. Again the best advice is to discuss the issue with your brigade representative or service technician
When do your prices go up?
FEM reviews prices annually based on CPI and current financial climate, supplier costs can impact on price rises. Any price rises usually occur at the start of a financial year.
What do I do if I'm unhappy with the service I receive?
Speak to your local brigade representative or contact our Fire Equipment Maintenance Office on 1300 36 36 61 and we will have one of our Community Safety Officers work through the issues with you.
