Recommendation 6: Continue to improve the focus on health and wellbeing: health and wellbeing systems including support, are comprehensive, accessible and regularly checked to ensure they are working well
| 6.1 Further development of the peer support program to ensure that it is consistently available to all members for operational and non-operational advice and support |
| Actions |
| 6.1.1 Identify opportunities to further develop the peer support program and engage and consult with members to validate those development opportunities that will be of most value to members |
| 6.1.2 Review current accessibility to peer support program to identify inconsistencies |
| 6.1.3 Develop a proposal for executive (and business case, if necessary) to implement improvements identified from actions 6.1.2 and 6.1.3 (within budgetary constraints) |
| 6.2 Annual audit of all support services that impact on the member experience to ensure member feedback on efficacy and effectiveness and use of those services, and publish this with a response to any changes that will be made following the audit |
| Actions |
| 6.2.1 Inline with Action 5.2.1, ensure the Net Promoter Score style process also measures member experience of specific support services, specifically the provision of health and wellbeing services |
| 6.2.2 Inline with Action 5.2.2, ensure the implementation the Net Promoter Score style process to also measures member experience of specific support services, specifically the provision of health and wellbeing services |
| 6.3 Collecting information from Brigades on post incident debrief and whether members have sought help from the health and wellbeing service and if there are barriers to accessing this service and if so, address these barriers |
| Actions |
| 6.3.1 Research best practice for obtaining data on uptake of, and access to wellbeing services |
| 6.3.2 Informed by best practice, design and implement a process to monitor/track up-take of health and wellbeing services and capture reasons for not accessing wellbeing support services |
| 6.3.3 Review data captured from action 6.3.2 and implement appropriate actions to address any barriers identified |
| 6.3.4 Periodically monitor up-take of, and access to wellbeing services to reduce and remove known barriers, and any new/emerging barriers |